ESG investors face a new threat in the age of coronavirus: “social washing.”

Much like the greenwashing that exaggerates or misrepresents the environmental credentials of a project or a company, social washing can occur when the impact of an investment on labor rights or human rights are falsely overstated, said Arthur Krebbers, head of sustainable finance for corporates at Royal Bank of Scotland Group’s NatWest Markets unit. And it’s a growing risk as investors focus more attention on social issues.

In the past six weeks, NatWest has seen a significant increase in inquiries from clients on issues such as sick leave for workers and the rights of contract workers.

The coronavirus outbreak is awakening fund managers who consider environmental, social and governance issues when investing to blind spots in their analysis of companies. While fighting climate change has been the top priority for many ESG funds, the spreading pandemic is prompting investors to put a greater emphasis on the “S” of ESG and consider how companies treat employees during the pandemic.

Mr. Krebbers’ comments followed the Principles for Responsible Investment, the biggest network of responsible investment firms, which said in March that ESG investors must up their game to hold companies accountable for social issues. The PRI emphasized how the lack of paid sick leave or benefits has left many workers in precarious positions during coronavirus lockdowns.”The big challenge with social is the data,” Mr. Krebbers said. “The reporting tends to be more localized and it’s harder to define, especially when you compare to environmental issues where the carbon footprint provides for a well-understood, comparable metric. A lot more thought and analysis is required if we are to avoid ‘social washing’ situations.”

Misleading guidance

The risk of being misled by false information will only increase as more attention is given to social issues. A number of prominent ESG-focused money managers say they’re now increasing their emphasis on the “S.”

For Trillium Asset Management in Boston, that involves seeking out companies that invest in their employees rather than treat them as disposable. For Calvert Research and Management, the responsible-investment unit of Boston-based Eaton Vance Corp., it means assessing issues such how employers deal with contract workers, whether they cut loose employees or keep paying them during the pandemic, whether they provide adequate medical insurance and if they allow working from home.

As investors zero in on social issues, they’ll likely focus in the short term on COVID-19 relief that companies are providing for communities, consumers and other stakeholders, said Kara Mangone, chief operating officer of Goldman Sachs Group Inc.’s sustainable finance group. Over the longer term, investors will ask questions about companies’ process and oversight, as well as how the board is engaged on these topics, she said.

“There should be a bit more rigor around the analysis of social now,” said Ms. Mangone. ”If you think about the heavy emphasis on risk and disclosure around climate, we’re nowhere near that on the social side.”

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