Technology continues to revolutionize the financial services landscape. From mobile payments, app based investing platforms, to online banking solutions, financial technology (FinTech) has revolutionized not only how consumers receive financial services but also how they expect to receive such services. In some cases, innovations including mobile wallets and no fee investment platforms have helped to democratize and increase access to services which were previously unavailable or inaccessible to existing segments of the population.
While the concept of using technology to facilitate financial transactions isn’t new (ATM’s were once a major FinTech innovation), one could argue that the pace with which technology is impacting financial services is unrivaled by past trends. A recent studyshowed that 59 percent of senior financial services executives believe that we will see an increase in the use of digital solutions to improve operations, with 56 percent of executives citing technological disruption as a component of their business strategy. From an operational perspective, findings have shown that core financial institution activities including Deposits and Lending and Investment Management are expected to be radically reconfigured as a result of technological innovation. Consumers have also begun to shift their preferences towards FinTech, with statistics indicating that in 2016 a third of consumers reported regular use of financial technology services, with such use doubling from two years prior. Furthermore, more than 52 percent of consumers are expected to use FinTech services in “the near future.”